Live support whenever you need it.
The true test of any system provider lies in the quality of their after-sale support. The bottom line is that we need to be there when you need us… and we are. In fact, we stake our reputation on it everyday. We value that our clients are part of our team, working with us to provide the exact system needed to operate their business.
24/7 Support USA / Canada: (601) 703-0165
International: +353 (53) 901-1809
Support Ticket: Open, review, or send ticket to support team.
USA / Canada: (601) 482-4977
Toll-Free: 1 (800) 96-IDEAL
International: +44 (0)7464775226
Ideal Software Systems, Inc.
3839 Hwy 45 N
Meridian, MS 39301
- Family Entertainment Centers (FEC)
- Water Parks
- Trampoline Parks
- Bowling Centers
- Theme Parks
- Roller Skating Centers
- Museums, Zoos & Aquariums
Since 1983, we have pledged to provide a level of quality and responsiveness that is unmatched in the industries we serve.
Core components of the Ideal Client Support include:
- Live Support Center operating 24/7
- Automatic call escalation to ensure prompt response to all support calls
- Widespread service department, including a large team of Ideal Certified Technicians™(ICT), Service Administrators, and Support and Development Directors
All Ideal Certified Technicians undergo extensive product certification and receive on-going diagnostic training.
Technicians are grouped into Technical Teams that specialize in application specific issues. A Lead Technician from within each group functions as an additional point of contact and manages cross over issues between Support and Development Services.