Support

Live support whenever you need it.

The true test of any system provider lies in the quality of their after-sale support. The bottom line is that we need to be there when you need us… and we are. In fact, we stake our reputation on it everyday. We value that our clients are part of our team, working with us to provide the exact system needed to operate their business.

  • Support
  • Sales
  • Location

Email: fecsales@idealss.com

USA / Canada: (601) 482-4977

Toll-Free: 1 (800) 96-IDEAL

International: +44 (0)7464775226

Ideal Software Systems, Inc.
3839 Hwy 45 N
Meridian, MS 39301

Industries Served:

  • Family Entertainment Centers (FEC)
  • Water Parks
  • Trampoline Parks
  • Bowling Centers
  • Theme Parks
  • Roller Skating Centers
  • Museums, Zoos & Aquariums

Since 1983, we have pledged to provide a level of quality and responsiveness that is unmatched in the industries we serve.

Image

Core components of the Ideal Client Support include:

  • Live Support Center operating 24/7
  • Automatic call escalation to ensure prompt response to all support calls
  • Widespread service department, including a large team of Ideal Certified Technicians™(ICT), Service Administrators, and Support and Development Directors

All Ideal Certified Technicians undergo extensive product certification and receive on-going diagnostic training.

Image

Highly-Trained Experts

Technicians are grouped into Technical Teams that specialize in application specific issues. A Lead Technician from within each group functions as an additional point of contact and manages cross over issues between Support and Development Services.

Image

In an Ideal world, you get one software that does it all. Add to that all the support you need and it's the Ideal total package.