After almost a year of closure due to the Pandemic, Kilkenny Bowl in Kilkenny, Ireland (K-Bowl KK), reopened its doors on September 20th, having installed the IdealOne Cashless and Redemption system into the Amusement Arcade during the latest lockdown.
“We had been thinking about going Cashless in the arcade for a while and after evaluating the different systems in the market we decided to install the Cashless System from IdealOne” said Shane Murphy, owner of K-Bowl.
“We wanted to modernize our arcade operation to not only improve the guest experience but to also streamline the arcade operation in general.
Now our customers will simply purchase or top up their game cards and Tap to Play the games and also store their redemption points on their card too, taking cash out of the Arcade will save us so much time and money and will also allow us to be more creative with our game pricing and giving us the chance to offer Happy Hours, upsell different packages and other promotions & benefits to our card holders.”
“The installation was straightforward and managed remotely by the teams at Ideal and K-Bowl and I have to say that from the initial briefing they really took their time to understand what we were looking to achieve and supported us all the way through from planning to installation and training to going live,” explained Murphy.
John Vallis, IdealOne’s VP International Business Development said, “We are delighted to welcome Kilkenny Bowl to the IdealOne family and would like to thank Shane and his team for their close cooperation and dedication during this first phase of the project.”
“Cashless systems are fast becoming part of the overall evolution of the Family Entertainment industry. The systems not only enable operators to remove cash from the game floor, which streamlines the operation and improves the guest experience, but they also allow operators to fully manage the business using one system to unite all aspects of the business. We look forward to working with Shane and the team to implement our Party Booking software and F&B POS in the near future,” Vallis concluded.