Ideal’s Online Help Center

Ideal Software Systems is renowned for its 24/7 support team. Did you know that there’s even more help available to you via our online Help Center? Our ticketing system allows you to view all your tickets and see its status, add notes and communicate directly to an Ideal support tech as well as submit new ticket inquiries. Our online help center also includes access to a wealth of articles and how-to tips that can help you troubleshoot or learn something new. All you need is to set yourself up with an account and you can browse topics and get started with training articles.

To access the help center, visit From there, simply use the search bar to type the topic you want to know more about, and pertinent articles will appear. It’s easy to use and we think our clients will find the help center to be a great asset. If you still need help, please don’t hesitate to contact our wonderful support team at 601-703-0165.